We’ve made mistakes in the past. Our customers haven’t always received the proper attention. Maybe you purchased a screen printing press from us, and you were excited to get it up and running. You’d had a great relationship with Anatol so far, but when you looked to us for help, you felt hung out to dry.
Not anymore. We’ve put tools in place to streamline communication between departments, which means no more customers falling through the cracks between sales and service. We’ll keep in regular contact through every step of your product’s life cycle to make sure you get the support and attention you need. We’re also taking steps to improve our accessibility. We know that choosing screen printing equipment is a big decision, and we’ll do our best to be available whenever you need help along the way. Need answers in a hurry? You’ve got plenty of options: give us a call, send us an email or Facebook message, or use the handy Live Chat feature of anatol.com. Whichever way you choose, you can be sure we’ll try our hardest to resolve your issue quickly and thoroughly. Contact us and we’ll get you in touch with the right person to help, right away.
Any tool we add to improve your Anatol experience would be meaningless without people committed to getting the most out of it. In order to offer our customers the best care possible, we’ve added some new members to the Anatol team. Maybe you’ve had a chance to talk to some of them. If so, we hope you’ve noticed that we don’t increase the quantity of our team without also improving its quality. Not only have we enlarged our sales and service departments to make sure no one is spread too thin to give his or her customers the fullest attention, we’ve also improved the depth of our training program. What does this mean for you? A more knowledgeable, more attentive and more helpful Anatol team, dedicated to lasting relationships with our customers.
How can you be sure every member of the Anatol team is doing his or her best to help you? We’ve added new tools to increase communication and transparency between departments and improve accountability. With everyone working together, we have no room for excuses when it comes to customer care. We’re holding ourselves – and each other – personally responsible for your satisfaction. You won’t get lost in the shuffle.
At Anatol Equipment, we’re not just keeping up with the latest trends in the screen printing industry, we’re setting them. You can count on us to deliver cutting-edge new products and refinements to our existing equipment to make your printing easier, faster, more accurate and more affordable. Our state-of-the-art Aries operating system is available on all of our automatic presses, making operation (and often maintenance) as easy as the push of a touchscreen button. Our Volt all-electric automatic press is the only professional-grade machine of its kind on the market, offering an unsurpassed mix of speed, reliability and consistency without the need for costly and noisy air compressors and chillers.
Be on the lookout for exciting new products from Anatol this year! In keeping with our refocus on you the customer, we’re listening to your needs and developing our products to meet them. Our top priority is providing you quality tools to grow your screen printing business in 2016 and beyond.
Find out for yourself how Anatol can help you, contact us and together we’ll discover how to get the most out of your screen printing shop!